Helpdesk Operator

Purpose: To provide a 24-hour Helpdesk Service within ADSL and to be the first point of contact for Customers, Partners and Aspire Defence departments in order that contractual requirements are met.

Key Responsibilities:

• Accurately log information within Case, an administrative module within IFS used for bookings, incidents, complaint / compliments, military exercises
• Accurately enter all incidents into the business incident reporting system (OSHENS) along with following any escalation practices.
• Support both Day and Out of Hours engineers in all matters including allocation and job analysis

Experience & Skills required:

• English Language and Maths GCSE grade C or above
• Proven experience of working in a customer service environment.
• Strong administration skills with Experience in all Microsoft packages
• Full UK Valid Driving Licence

Please Note:

• Hours of work are,15 hrs per week, with shifts worked on a rota basis.

 

 

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