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Helpdesk Operator

  Number of Vacancies: 1
  Location: Tidworth
  Type: Part time Permanent
  Closing date: 24/01/2021

Purpose: To provide a 24-hour Helpdesk Service within ADSL and to be the first point of contact for Customers, Partners and Aspire Defence departments in order that contractual requirements are met.

Key Responsibilities:

  • Accurately log information within Case, an administrative module within IFS used for bookings, incidents, complaint / compliments, military exercises
  • Accurately enter all incidents into the business incident reporting system (OSHENS) along with following any escalation practices.
  • Support both Day and Out of Hours engineers in all matters including allocation and job analysis

Experience & Skills required:

  • English Language and Maths GCSE grade C or above
  • Proven experience of working in a customer service environment.
  • Strong administration skills with Experience in all Microsoft packages
  • Full UK Valid Driving Licence

Please Note:

  • Hours of work are,15 hrs per week, with shifts worked on a rota basis.

 

 

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