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Helpdesk Operator

  Number of Vacancies: 2
  Location: Tidworth
  Type: Permanent
  Closing date: 05/12/2021

Purpose: To provide a 24-hour Helpdesk Service within ADSL and to be the first point of contact for Customers, Partners and Aspire Defence departments in order that contractual requirements are met.

Key Responsibilities:

  • Accurately log information within Case, an administrative module within IFS used for bookings, incidents, complaint / compliments, military exercises
  • Accurately enter all incidents into the business incident reporting system (OSHENS) along with following any escalation practices.
  • Support both Day and Out of Hours engineers in all matters including allocation and job analysis

Experience & Skills required:

  • English Language and Maths GCSE grade C or above
  • Proven experience of working in a customer service environment.
  • Strong administration skills with Experience in all Microsoft packages
  • Full UK Valid Driving Licence

Please note: The helpdesk operates 24 hours per day, Shifts will be worked on a rota basis

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