Customer Focus on every level is a core Value for ADS and supporting the customer by seeking opportunities for efficiency and effectiveness improvements in all the services provided is a key business objective.
Our collaborative approach ensures that the customer is involved every step of the way. We meticulously track feedback on our performance through monthly reporting and regular customer surveys, listening to ideas for improvement and implementing innovative solutions.
Under the 35 year Project Allenby/Connaught (PAC) contract Aspire Defence Services (ADS) manages facilities on Army garrisons at Tidworth, Bulford, Larkhill, Warminster and Aldershot.
PAC is the largest infrastructure PFI contract ever let by the MOD and has significantly improved the lives of service personnel through the provision of modern, high quality, fully serviced and purpose built living and working accommodation.
Where the MOD previously worked with multiple support contracts across the footprint, the one contract through ADS is an example of a total facilities management service providing sustained value for money.
This strategic partnering relationship is supported by the customer on every level. It is a genuine and committed partnership where stakeholders have been involved in developing and ’living’ a shared Purpose, Vision and Values, linking together a single team of people from a wide range of backgrounds.