ADSL is responsible under the PAC contract for asset management at Aldershot Garrison and the garrisons on Salisbury Plain. This includes asset data management, condition surveys and technical inspections, acceptance and handover of new buildings, decant and rattle, including on and off-site moves and the development and delivery of the annual lifecycle replacement programme across the estate.
We provide subject matter expertise on a wide range of estate engineering topics and our PPM and Reactive maintenance processes, delivery and systems are subject to regular internal review and audit, in-house checks and external verification audits to ISO standards.
ADSL provides a comprehensive maintenance service covering all statutory, planned and reactive maintenance. Such is the size and scope of the contract that as well as delivering elements of the service ourselves we work with a number of key partners and support contractors.
We have an extensive capability with a wealth of experience in all levels of delivery of maintenance services. This includes authorised engineers and authorised persons who are trained, qualified and competent in industry standards, regulations and legislation.
Our services include mechanical and electrical engineering, strategic estates maintenance governance, operational estates maintenance framework administration, estates maintenance policy risk assessment, data management, fire management and utilities, legionella control, building management systems and controls and safe systems of work.
We have developed a comprehensive framework to ensure all areas of the estate are maintained in accordance with ADSL’s strategy using statutory, legislative and industry best practice. A PPM programme controls the frequency of maintenance tasks, including statutory inspections, ensuring these are consistently delivered in accordance with the PPM Framework and with reference to individual asset evidence led risk assessments, ensuring efficient application and proportionate delivery of estate maintenance.
Any reactive or response maintenance is controlled initially through the ADSL operated helpdesk. Customer calls are directed to the appropriate department for action once details have been established. Reactive maintenance tasks are assessed during the call and categorised Emergency, Urgent or Routine.
The service is provided 24/7. In a typical month, the Helpdesk answers 6,300 calls and receives around 100 emails per day. Performance is high with 98.6% of calls answered in less than 30 seconds.
The range of assets and facilities maintained and serviced include
- Modular accommodation with en-suite bathrooms
- Mess accommodation and facilities
- Training facilities, classrooms and simulators
- Workshops and garages
- Catering; restaurants/diners, cafes, pubs and bars
- Stables, horse arenas and kennels
- Security and CCTV
- Vehicle weighbridges
- Fuel and lubricant facilities
- Retail and Welfare
- Nurseries and pre-schools
- Conference facilities and lecture theatres
- Rifle ranges, armouries and ammunition stores
- Medical centres, dentistry and laboratories
- Leisure centres and sports facilities
- Grounds, landscaping and trees
- Resettlement centres and construction workshops
- Clothing and equipment stores
- Churches, halls and community centres, libraries