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Our unwavering commitment to excellent customer service is at the heart of our service delivery to our military customers. We are dedicated to enhancing customer experiences by delivering a “right first time” approach in every aspect of our operations, and guided by our company values.

 

We continually strive to improve and innovate, adapting the way we deliver our services to meet the evolving needs of our Army customers.

To do this effectively, we’re continuously seeking opportunities to streamline processes and enhance the effectiveness of the services we provide.

One of our six strategic objectives is based upon understanding our customers’ priorities and delivering high-quality service to maintain our deep relationships with the Army and local communities.

Our customer-centric ethos thrives on collaboration. We ensure that the customer is involved every step of the way, maintaining an open channel of communication, and using their insights in our review and decision-making process.

 

Regular interactions through monthly performance reporting and customer surveys enable us to capture feedback, channel ideas for improvement, and develop innovative solutions.

A Strategic Partnership: Shared Vision and Values

Our strategic partnership with the MOD and Army community is not just a transactional alliance, but a genuine commitment actively engaged in cultivating and embodying a shared Purpose, Vision, and Values.

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Empowering Communities: Beyond Boundaries

We take pride in our role, delivering excellent service to around one-third of the Army living and working across the PAC estate. We are resolute in our dedication to drive community-centric initiatives that have a tangible impact. By supporting, sponsoring, and collaborating with charities and local groups, we contribute meaningfully to the wellbeing of the communities where our team members and customers reside and in which we operate.

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Armed Forces Covenant: Our Pledge

Our commitment to the Armed Forces Covenant symbolises our unwavering support for the Armed Forces community. It is a formal declaration of our commitment to Service Personnel, Reservists, Veterans, and military families. This Covenant emphasises the immense value we place on those who serve and have served.

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